Exceptional experiences your customers can count on.
Verso is a full-service tri-lingual contact center company (including but not limited to English, French, and Spanish), headquartered in North America. Verso works in collaboration with many vendors to bring the latest technology to our clientele which includes IVA and RPA technologies and is designed to provide the channels of choice that your patrons wish to engage in.
Protecting your brand and providing your customers with an awesome customer experience is our highest priority. Our partnerships are long-tenured and our enthusiasm for success helps us to maintain our competitive edge. We listen carefully and plan properly so that we meet and surpass the specific requirements and objectives.
Verso takes great pride in our memberships in several industry-related associations. We encourage positive feedback and the best practices that we learn for each of these associations: Customer Service Professional Network (CSPN), International Association of Outsourced Professionals (IAOP), Contact Center World (CCW).
Our teams are accomplished and perform at high levels of efficiencies. They will do what it takes to be your team of choice.
If we do not have it – we will get it. We are not frightened by new initiatives and in fact we encourage it. We have never failed on a project.
Our senior management team has over 150 years of experience. We know the value at planning properly and taking the appropriate small steps to succeed.
We look at the basics and plan from there. We do not over-cook any project and achieve the desired results through simple plans.
Our mission is to provide the highest levels of security for our valued clients and to protect their brand as if it were our own. We promise to give each contact with your customers a positive & memorable customer experience.
Protection of confidentiality and personal privacy is of utmost importance at VERSO and as such, we have instituted some of the most stringent security measures, protocols, and procedures in the industry. These measures, protocols, and procedures are applied to all areas within the organization.
We are also engaged in the CSPN Agent, Supervisor and Manager certification course.