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Job Overview:We are seeking a motivated and skilled Team Leader with a passion for leadership and BPO excellence. The Team Leader will play a vital role in supervising and guiding BPO specialists, ensuring operational success, and fostering a culture of collaboration and growth.
Key Responsibilities:
Lead and manage a team of BPO specialists, providing direction, support, and mentorship.
Ensure team members adhere to established processes, quality standards, and performance metrics.
Monitor and assess team performance, providing timely feedback and coaching for continuous improvement.
Collaborate with Project Managers and clients to understand project requirements and objectives.
Assign tasks, delegate responsibilities, and prioritize work to ensure efficient project execution.
Act as a point of contact for team members, addressing inquiries, concerns, and escalations.
Foster a positive and collaborative team culture that promotes creativity, teamwork, and growth.
Analyze performance data, identify trends, and implement strategies to enhance team productivity.
Develop and conduct training programs to onboard new team members and enhance skill sets.
Lead regular team meetings to communicate updates, share best practices, and align goals.
Requisitos
Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
Proven experience (3+ years) in a leadership role within the BPO industry.
Strong understanding of BPO processes, best practices, and industry trends.
Excellent leadership, interpersonal, and communication skills.
Exceptional problem-solving and decision-making abilities.
Proficiency in using BPO-related tools, software, and systems.
Ability to motivate and inspire team members to achieve their best performance.
PMP or other relevant leadership certification is a plus.
Sobre la empresa
At Verso, we specialize in delivering top-tier Business Process Outsourcing (BPO) solutions to a diverse range of industries. Our commitment to excellence and innovation has positioned us as a leading partner for companies seeking to optimize their operations and enhance customer experiences.
Why Join Verso:
Influential Leadership: Lead a team of skilled BPO specialists, shaping the success of BPO projects.
Diverse Portfolio: Work with clients spanning various industries, broadening your leadership experience.
Career Advancement: Opportunity to advance your career and expand your leadership skills in a growing company.
Collaborative Environment: Join a supportive work culture that values teamwork and innovation.
Positive Impact: Contribute to the success of BPO projects that drive operational efficiency and customer satisfaction.