Job Overview:We are seeking a motivated and skilled Team Leader with a passion for leadership and BPO excellence. The Team Leader will play a vital role in supervising and guiding BPO specialists, ensuring operational success, and fostering a culture of collaboration and growth.

Key Responsibilities:

Lead and manage a team of BPO specialists, providing direction, support, and mentorship.
Ensure team members adhere to established processes, quality standards, and performance metrics.
Monitor and assess team performance, providing timely feedback and coaching for continuous improvement.
Collaborate with Project Managers and clients to understand project requirements and objectives.
Assign tasks, delegate responsibilities, and prioritize work to ensure efficient project execution.
Act as a point of contact for team members, addressing inquiries, concerns, and escalations.
Foster a positive and collaborative team culture that promotes creativity, teamwork, and growth.
Analyze performance data, identify trends, and implement strategies to enhance team productivity.
Develop and conduct training programs to onboard new team members and enhance skill sets.
Lead regular team meetings to communicate updates, share best practices, and align goals.

Rejoins notre équipe!

Customer Care Agent

Customer Care Agent

Customer Care Agent

Customer Care Agent

Project Manager

Team Leader